Privacy Policy

Information We Collect

We may collect: (a) identifiers and contact information you provide — name, email, phone, service address, property details, billing information; (b) service history and communications with our team; (c) usage and analytics data from cookies and similar technologies (pages visited, device/browser, approximate location); (d) call recordings or transcripts when disclosed at the start of a call; and (e) chat transcripts when you use a chat tool on our site.

Sources of Information

We collect information directly from you (forms, phone, email, chat, in-person service visits), automatically when you use our website (cookies, device/browser data, analytics), from call-tracking systems when disclosed, and from service partners such as financing providers and scheduling platforms.

How We Use Your Information

Scheduling and completing service requests; processing payments; responding to inquiries; providing customer support; improving our services and website; sending service-related messages and (with consent) marketing communications; meeting legal, accounting, and tax obligations.

Disclosure to Service Providers

We share information with service providers that help us operate, including website hosting (CI Web Group / AWS), analytics (Google Analytics 4), search and advertising platforms (Google Ads, Meta), call tracking, SMS delivery (A2P 10DLC), payment processors, financing partners (e.g., GoodLeap), and CRM/scheduling tools. They may use data only to perform services for us.

California: "Do Not Sell or Share"

Earth Air Heating & Cooling does not sell your personal information. We do not share personal information for cross-context behavioral advertising as defined by the California Privacy Rights Act (CPRA). We use cookies and advertising pixels to measure and improve our marketing — you may opt out as described below.

Your Privacy Rights

California residents may request to know, access, correct, delete, and obtain a portable copy of personal information we hold, and to limit use of sensitive personal information (CCPA / CPRA). We will not discriminate against you for exercising these rights. If you reside in another state with a consumer privacy law (e.g., Virginia, Colorado, Connecticut, Utah), contact us and we will honor applicable rights.

To exercise rights: email [email protected] with subject line "Privacy Request," call (760) 410-6434 , or write to Earth Air Heating & Cooling, 4042 Olive Dr, Oceanside, CA 92056. We will verify your identity (e.g., confirming email/phone on file) before fulfilling requests and respond within 45 days.

Text Messaging (SMS) — TCPA & A2P 10DLC

By providing your mobile number and checking the SMS consent box on our forms, you expressly consent to receive autodialed and prerecorded / artificial-voice texts from Earth Air Heating & Cooling about appointments, estimates, service updates, and (where you opt in separately) promotions. Message frequency varies. Msg & data rates may apply. Reply STOP to opt out, HELP for help. Carriers are not liable for delayed or undelivered messages. Consent is not required to purchase services.

Cookies, Do Not Track, & Global Privacy Control

We use cookies and similar technologies for site functionality, analytics, and advertising. Our U.S. cookie notice lets you acknowledge the notice or opt out of non-essential cookies. We honor Global Privacy Control (GPC) signals where required by law. Your browser's "Do Not Track" setting may not be recognized by all third parties.

Analytics & Advertising Pixels

We use Google Analytics 4 and Google Tag Manager, and may use Google Ads and Meta (Facebook) pixels for measurement and remarketing. Opt out of Google Analytics at tools.google.com/dlpage/gaoptout and manage ad personalization in your Google and Meta account settings.

Children's Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

Data Retention

We retain personal information as long as needed to provide services, meet legal/accounting obligations, resolve disputes, and enforce agreements — typically up to seven (7) years for service and billing records unless a longer period is required by law.

Security

We use reasonable administrative, technical, and physical safeguards to protect personal information. No method of transmission or storage is 100% secure; we cannot guarantee absolute security.

Third-Party Links

Our site may link to third-party websites (e.g., financing applications, maps, review platforms). We are not responsible for their privacy practices; review their policies before providing information.

Changes to This Policy

We may update this policy. Material changes will be posted on this page with a revised "Last updated" date. Continued use of our site or services after changes constitutes acceptance of the updated policy.

Contact Us

Questions about this Privacy Policy? Contact Earth Air Heating & Cooling at [email protected] or (760) 410-6434 . Mail: 4042 Olive Dr, Oceanside, CA 92056.